One of the many glorious jobs of a one-man business is social media marketing. With a past life in programming, I feel qualified to say the social media apps are some of the buggiest, most-unreliable software out there. Keep this in mind when contacting a business via social media.
Here’s the current buggy situation: I don’t get a notification for new messages on instagram, (yes, I know how settings work) nor do I get an “unread message” indicator. I don’t get a notification for any messages or comments on my facebook app. In fact, I can’t even access my facebook business page to make changes. (Fortunately, the page has a second person with access.)
Managing a social media business account would cost about 25% of my sales if I hired out, so you can imagine the large investment necessary for a crappy return: leaving customers hanging, potentially angry or annoyed, because the apps are broken. Yes, I’d love opt out, but it helps me show you that I exist, and I’m not ready to transfer all that online spam to daily phone calls.
Ever had an issue with a small business? Give them a break. We’re all just doing our best.