You walk into a big box store to spend some money. The floor guys know some things about the products, but not everything. Any questions about how you will be treated as a customer is directed to “Store Policy”. Store Policy isn’t a person, it’s more like a contract that you “sign” when you buy something, written by experts and reviewed by lawyers, to protect the interest of the store while giving you a sense of security in your purchase. This sense of security is towards a non-living entity. Though represented by living humans, these humans can leave the company at any time.
My Store Policy is more like a Friendship Policy: I’m here to make friends, make them happy and satisfy their needs because being a helpful human is what’s important to me. I want you to be thrilled about your purchase. If something is wrong, I will be driven to resolve the situation. A poor relationship between us doesn’t benefit anyone, and a good relationship will benefit everyone!
If you haven’t noticed, a friendship is a 2-way relationship. I don’t have as many contracts, lawyers and financial backing to set straight the potential terrible person attacking my livelihood. As a human, I want to work with humans who agree with my Friendship Policy. If someone wants to turn this into an abusive relationship, then we’re probably not going to be doing business together.
Don’t worry, that doesn’t mean I’m in the habit of turning people away. Friendships take work, and my livelihood depends on good relationships between me, you and all the other humans. Quality relationships are what makes the world work well, and we could use more of that these days. I’d bet my livelihood on it.
With that said, if you’re still looking for A Guarantee…